Strawberry Privacy Policy

Effective Date: January 5, 2025

1. Introduction

Welcome to Strawberry (“Strawberry,” “we,” “us,” or “our”). We value your privacy and are dedicated to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose information when you use our services (“Services”) through the Strawberry fresh food delivery application.

Because Strawberry partners with trusted third-party service providers (such as payment processors, cloud hosting, and analytics platforms) to operate our services, some of your information may be processed or stored by these providers. This Policy incorporates, by reference where relevant, certain aspects of their privacy policies. In the event of any conflict, the respective third-party provider’s policy governs for those specific processing activities handled by them.

2. Information We Collect

2.1 Information You Provide to Us

Name: Used for order processing, delivery coordination, and customer support.
Email Address: Used for account creation, order confirmations, promotions (if opted in), and customer communication.
Delivery Address: Used to fulfill your orders and calculate delivery availability and fees.
Phone Number: Used for order updates, courier contact, and support.
Payment Information: Processed securely by our payment partners for order transactions.
Customer Support Information: Any details you provide when you contact Strawberry support.
User ID (Identifiers): Internal references for order management and analytics.

2.2 Information Collected Automatically

Order History: Details about the products you purchase, frequency, and preferences.
Usage Data: How you interact with the app (features used, pages viewed, session times).
Device and Log Data: IP address, device identifiers, operating system, and performance metrics.
Cookies or Similar Technologies: Used to improve your shopping experience and analyze usage patterns.

3. How We Use Your Information

We use the collected information to:

Order Fulfillment
- Process, pack, and deliver your orders.
- Coordinate with couriers and provide delivery updates.
Service Improvement
- Analyze purchasing trends to improve product selection.
- Enhance the app’s usability and performance.
Marketing and Communication
- Send special offers, promotions, or personalized recommendations (if opted in).
Legal and Security
- Comply with applicable laws and regulations.
- Detect and prevent fraud, unauthorized access, or abuse.

4. Sharing and Disclosure of Information

4.1 Service Providers

We may share your personal information with trusted partners such as payment processors, delivery service providers, cloud hosting, and analytics platforms, under strict confidentiality obligations.

4.2 Legal Requirements

We may disclose your personal data if necessary to:

Comply with legal obligations (e.g., tax or regulatory requirements).
Protect our rights, property, or safety, as well as those of our customers or the public.
Prevent fraud or other unlawful activities.

4.3 Business Transfers

In the event of a reorganization, merger, acquisition, or sale of assets, your information may be transferred to the new business entity.

5. Data Security and Retention

We use commercially reasonable measures to protect your information from unauthorized access or disclosure. However, no method of data transmission over the Internet is completely secure.

We retain your data only as long as necessary to fulfill the purposes in Section 3 or as required by law.

6. Your Choices and Rights

6.1 Access, Updates, and Deletion

You can delete your account at any time via the app’s settings, which will remove your data from our active systems (subject to legal retention requirements).
You may update your contact or delivery details through account settings or by emailing haitovfurqatjon@gmail.com.

6.2 Opt-Out

You can opt out of marketing communications at any time through your account settings or by contacting us.

6.3 Additional Rights

Depending on your location, you may have additional rights such as requesting a copy of your data, restricting certain processing, or requesting portability of your information.

7. Age Requirements

Strawberry is intended for users aged 13 and older. If you are between 13 and 18, parental or guardian consent is required. We do not knowingly collect data from children under 13. If such data is found, we will delete it promptly upon notice.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new “Effective Date.” Substantial changes will be additionally communicated.

9. Contact Us

For questions about this Privacy Policy, contact us at:

Email: haitovfurqatjon@gmail.com

We appreciate your trust in Strawberry and are committed to keeping your personal information safe while delivering the freshest products to your door.